Terms of service

Terms of Service

Last Updated: July 12, 2026

Welcome to ‘Cie Lanae. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read these terms carefully before using our website or placing an order.

1. General Information

This website is operated by ‘Cie Lanae . Throughout the site, the terms “we,” “us,” and “our” refer to ‘Cie Lanae. We provide fashion products, accessories, and related items through our online store.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service.

2. Product Information

We do our best to display product colors, details, and images as accurately as possible. However, colors may vary slightly depending on your device settings.

We reserve the right to update product information, change prices, discontinue products, or correct errors at any time without notice.

3. Orders & Payments

When you place an order, you agree that all information provided is accurate and complete.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product availability
  • Incorrect pricing or product information
  • Suspected fraudulent activity

All payments must be completed before orders are processed.

4. Shipping

Orders are processed within 30 business days. Shipping times may vary depending on your location and shipping provider.

Once your order has been shipped, ‘Cie Lanae is not responsible for delays, lost packages, stolen packages, or incorrect shipping addresses provided by the customer.

Please ensure your shipping information is accurate before submitting your order.

5. Returns & Exchanges

We want you to love your purchase. Returns and exchanges are accepted according to our Return Policy.

Items must meet the requirements listed in our Return Policy to qualify.

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Intimate items
  • Accessories
  • Final sale items

6. Cancellations

Orders may only be canceled within 24 hours after purchase. Once an order has been processed or shipped, it cannot be canceled.

7. Customer Responsibility

Customers are responsible for:

  • Providing accurate contact and shipping information
  • Reviewing order details before checkout
  • Following care instructions for products

We are not responsible for damage caused by improper care or use of products.

8. Website Use

You agree not to use our website for unlawful purposes or activities that may harm our business, website, or customers.

9. Intellectual Property

All branding, designs, photos, graphics, and content created by ‘Cie Lanae are protected and may not be reproduced, distributed, or used without written permission.

10. Limitation of Liability

‘Cie Lanae is not responsible for any indirect, incidental, or unexpected damages resulting from the use of our website or products.

11. Privacy

Your privacy is important to us. Any personal information collected through our website will be handled according to our Privacy Policy.

12. Changes to These Terms

We reserve the right to update or change these Terms of Service at any time. Changes will be posted on this page with an updated date.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: shopcielanae@gmail.com
Store Name: ‘Cie Lanae

Thank you for shopping with ‘Cie Lanae !